Privacy Policy

Effective Date: March 25, 2026
TrueTone Hardwood (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truetonehardwood.com (the “Site”) or contact us for hardwood flooring products and installation services.
Please read this policy carefully. By using our Site, you agree to the practices described below.
1. Information We Collect
a. Information You Provide Directly
We may collect personal information that you voluntarily provide when you:
Fill out a contact or quote request form
Schedule a consultation or in-home estimate
Place an order or make a purchase
Sign up for our email newsletter
Call or email us directly
This information may include your name, email address, phone number, mailing or service address, and any details you share about your flooring project.
b. Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including:
IP address and general location
Browser type and version
Pages visited and time spent on the Site
Referring website or search engine
Device type and operating system
This data is collected using cookies and similar tracking technologies to help us understand how visitors interact with our Site.
c. Information from Third Parties
We may receive information about you from third-party sources such as Google Ads, Facebook, or other marketing platforms if you engage with our advertisements or social media content.
2. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide quotes or estimates
Schedule and complete flooring installations and services
Process transactions and send related confirmations
Send you promotional emails or project updates (where you have opted in)
Improve our website, services, and customer experience
Comply with legal obligations
Prevent fraud and protect the security of our business and customers
3. Sharing Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers: Trusted vendors who assist us with website hosting, email marketing, scheduling, or payment processing, and who are contractually bound to protect your data.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of our business assets.
With Your Consent: For any other purpose with your explicit permission.
4. Cookies and Tracking Technologies
Our Site uses cookies to enhance your browsing experience and gather analytics. You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain features of the Site.
We may use third-party tools such as Google Analytics to track site usage. These tools may collect information about your visits in aggregate form. For more information, visit Google’s Privacy Policy at policies.google.com/privacy.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you would like us to delete your information, please contact us at the details below.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information.
Opt-Out: Unsubscribe from marketing emails at any time by clicking “unsubscribe” in any email or contacting us directly.
To exercise any of these rights, please contact us using the information in Section 9.
7. Security
We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our Site may contain links to external websites (such as product suppliers or review platforms). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
9. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
TrueTone Hardwood
Phone: 973 525 6008
We will respond to your inquiry as promptly as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically.